-
How do I login to my Billing / Support account?
How do I login to my Billing / Support account?
Pay bills, Add domains, Request Support.
Easy! Visit www.live365sites.com, click on the
(Control Panel) link on the top right of your
screen. Now click on (Click Here) to access your
billing & support account. This will re-direct you
to the login page. Enter your account name &
password to view your account info.
-
How do I login to my cPanel account?
How do I login to my cPanel account? View
stats, Add email accounts, Build my website.
Easy! Visit www.live365sites.com, click on the
(Control Panel) link on the top right of your
screen. Next, click on (Click Here) to access you
hosting cPanel. Once clicked, a pop-up box will
appear asking your a username & password. Check your
New Account email for login & password info for your
hosting cPanel. Once logged in, you'll be able to
add email accounts, use RVSiteBuilder to quickly
design your site, and many many more options.
-
How do I add an email address?
How do
I add an email address to my website?
me@mysite.com or
sales@mysite.com
Its easy to add a new email address to your
hosting account. First, login to your cPanel
hosting account. Under the (Mail) group of
icons, click on the (email accounts) icon.
Create email prefix, email password and mailbox
quota. Then click (Create Account).
That's it!
To setup your email account to download to
Outlook Express:
From Outlook Express (Windows Mail), click on
(Tools) then (Accounts). Click (Add) on the right.
Then select (E-mail account), then click next.
Create a display name. This name is NOT your
email address. For example: (Sales -
Live365Sites.com). When done, click next. Now
enter your full email address (what you created in
the cPanel email account section) and click next.
Now you'll see 2 box's. (Incoming mail &
outgoing e-mail). Enter
(mail.mylive365site.com) in both box's then select
the check box (outgoing mail requires auth) & click
next. Now you'll see 2 box's, one for
username and one for password. Enter your full
email address in the top box BUT instead of using
the (@) symbol, use a (+) symbol. Enter the
password you choose when creating the account in the
cPanel email accounts section. Set (remember
password) if you want outlook to download your email
automatically to the set time frame, example: every
5 minutes. click next. Click finish.
You will now be returned to the main menu of email
accounts. The new account will automatically
be selected, click on (properties) on the right (new
account must be selected). You will see tabs on the
top of the box, click on (advanced). Under
(Outgoing mail (SMTP)) set value to (26). the
other value for incoming mail should be correctly
set at (110). That's it. Your new email
account is now fully setup. Enjoy.
-
How do I add an auto-responder to my email
address...
How do I add an auto-responder
to my email address? I want my email address
to auto-reply.
This is very easy to do. Login to your
cPanel and look for the (Auto Responders) icon in
the (Mail) section. Once you open the auto
responder section, click edit next to the email
account you want to add the responder to.
Enter subject & message body then click create.
That's it! Every time that email account
receives a message, the sender will receive that
auto reply message.
-
How do I check the Disk / Bandwidth usage on my...
How do I check the Disk / Bandwidth usage on my
hosting account? How much have I used.
Simply login to your cPanel hosting account.
On the left side of your menu screen, look under
(stats). You'll see your monthly bandwidth
usage and hard disk usage info. These stats
will let you know when your getting close to the
limit of your hosting account. If your near
your limit, congratulations! your site is receiving
LOTS of traffic (viewers) and its time to upgrade
your hosting package.
-
I use Microsoft FrontPage, how do I publish to my...
I use Microsoft FrontPage, how do I publish to my
hosting site? How do I upload to my hosted
site.
This is simple! From your FrontPage or
Microsoft Office SharePoint Designer program, click
on the (TAB) on the upper left of your page that
says (web site), it has a folder with a green circle
in in. Click that tab. On the bottom
left of the screen are more tabs. Click the
tab labeled (Remote Web Site). Now we need to
setup your connection. On the top right side
of the screen, click on (Remote Web Site
Properties). Next, select (FrontPage
SharePoint Server Extensions), then enter your
websites full url domain name (http://www.yourdomainname.com)
BUT remove the (www) so you put in (http://yourdomainname.com).
Click (OK). When asked to login a user &
password, enter your cPanel user name & password.
Click Publish. Your done! Make sure your
HOME PAGE is set to (index.html) and delete or
rename your existing temp index page.
-
How do I add an FTP account so my client can...
How do I add an FTP account so my client can upload
a file to a directory folder on my site?
Simply login to your cPanel Hosting account an
click on (FTP Accounts) under the (files) section of
the main menu. Create a login email address &
password (this is what the user will use to access
your sites directory folder. Next, enter the
location of the directory folder. (you can
create a new folder with your FrontPage or
SharePoint Designer program or you can go into the
file manager and add a new folder in the Public_html
section. Example: create a folder called
(FTPfiles). then go to the ftp account (listed
above) and enter (/FTPfiles) as a location for
your directory folder. That's it. When
your client tries to upload to your folder using
ftp, they enter the user & password, and then they
can upload to that folder. You can then
download that folder to view. Remember:
you have disk / bandwidth limits.
-
If your whole system goes down (looses power /...
If your whole system goes down (looses power /
other), how do I contact you?
This rarely happens, but if it does, visit
http://www.live365sites.com and click on the
support link. The Live365Site website is
hosted on another remote hosting platform in TX, so
we can relay system alerts and maintenance
announcements to our users. Don't worry, you
can contact us, and we will resolve the issue asap!
-
If I mess up the script code in a program, can
you...
If I mess up the script code in a
program, can you fix it? Will I loose my work?
Unfortunately, this is more complex a problem.
We didn't create the programs used on our hosting
servers so we don't know how their configured to
function. We suggest contacting the developer
of the software script. Most developers will
have a Q&A or forum with lots of help topics.
Before tinkering with any code, backup your site
on your local computer. That way, if you mess
up the code, you can reload your site or we can
reset your hosting account and you can re-publish
your site.
Try not to tinker to much as it can be very
frustrating and time consuming trying to diagnose
the problem. We will do our best to help and
can provide links to any of the programs on our
servers developers sites.
-
How do I add an additional domain name for my...
How do I add an additional domain name for my
website?
Simply login to your Billing / Support account.
Click on (Domains) link under the top logo.
Follow instructions for purchasing additional
domains and complete checkout. We'll take care
of the rest.
-
If I refer your hosting services to a friend that...
If I refer your hosting services to a friend that
joins, do I get anything?
Thank you very much for your referrals! Yes
you do! For each new account that joins and
mentions your full name or web domain name, we will
give you 3 months of free hosting service!
Thank you once again!
-
If I'm going on vacation or will be closed for a...
If I'm going on vacation or will be closed for a
period of time, can I turn off my website?
We suggest creating a 2nd (vacation or closed)
index.html page. You can the change over to
the (closed) index page when you'll be away.
Just remember to reset when you get back. Or
you can just put a notice on your current index.html
page.
-
Approx how much more business might I expect if...
Approx how much more business might I expect if I
list my services or products on a website?
This will vary from business to business. A
well designed website that's listed on Google, msn,
yahoo & other search engines will see a rise in site
traffic typically 6-18 months after your site
launches. It really helps to add your web
domain name to your business cards & literature,
menus, fliers & anything you mail or give out.
This will get the word out locally that your NOW
ONLINE. You should be proud of this as you now
have a global presence.
-
I created a site with RVSiteBuilder but it's not...
I created a site with RVSiteBuilder but it's not
showing up when I search on-line?
This is usually an very easy fix. Just make
sure your HOME PAGE is labeled (index.html) and
delete your default index page. If your still
having a problem with your site, please contact our
support team through the (Help Desk) link above.
-
Why do I have to submit a support ticket?
Why do I have to submit a support ticket?
We require documentation of all system issues
plus issues can typically take a little while to
correct, that's why we have a Support Ticket System.
Plus ALL web hosts prefer this method of
communication. Most issues take to long to resolve
over the phone.
